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"Incredible experience, zen concept from A to Z. Perfect to escape the noise and sounds of the city for a moment of pure relaxation forgetting time and stress! They don’t even have clocks! Slightly disappointing hot springs, as in it’s just one big pool, no cold pool or whirlpools (maybe the spa package offers these?!) incredibly friendly and helpful staff."

"A very good Japanese-style B&B ~ The room is large and very clean. The toilet, bathroom, and hand washing area are separated and can be used by several people at the same time. There is also a washing machine outside, and there are also laundries and convenience stores nearby. The only drawback is the location. It is relatively remote, so you have to take a bus from Kita Ikebukuro to Ikebukuro Station."

"First of all, I was surprised at the atmosphere that was completely different from the image from the appearance of the building which was baptized without cleanliness in the whole hotel. Especially, the very filthy system of putting the message from the front desk on the floor under the room door was difficult to withstand. I went to look forward to having a drink at the front desk, but I stopped seeing the number of message cards placed on the floor on the way to get 々 and I felt bad. Even if a drink was prepared with the hand that exchanged the filthy card. The room felt narrower than the plain rice of the display, and it was actually quite different from the stylish interior like the photograph. The room was not clean, the furniture, the wall, the bathroom, all of which were clean, especially the cloth under the bed was long and very filthy. The table is small and there is no space to put things properly. When you open the door with the refrigerator, the door of the safe comes to you, so you have to open the refrigerator while pressing it. The hand washing of the washbasin is also important to look? It was very hard to use to fly up there. Only the bathtub was large and beautiful. The business hotel of 10000 yen per night was the top."

"The location of this hotel is very convenient, close to the subway station, making travel very convenient. There are also many convenience stores and restaurants nearby. Whether you are buying daily necessities or looking for delicious food, you can easily find what you need."

"Great service by the hotel staff. Very close to shibuya station and no worries about luggages on stairs as there are lifts connected. Very professional staff helped with my taqbin luggage delivery too. Will stay here again when I come back to Tokyo."

"Very satisfied, the service is excellent! If you stay one less day, you will be given check-out money. It is very hygienic. It is also very cost-effective to treat friends to dinner. The transportation is convenient. I will stay in this hotel next time."

"The historic and artistic Tokyo Station Hotel is one of my favorite hotels and has a great location with direct access from the airport and other cities. The staff is friendly and outstanding. I encountered some problems with my booking and the reception staff was very helpful and solved it quickly and efficiently, I was completely impressed by their professionalism and customer service. Breakfast was superb and the restaurant staff greet the guests with a smile and always be courteous. I stayed for 12 days and feel like home."

"Although the room is relatively small, the hotel lobby is cool in design, and the elevator is completely in the style of a nightclub. However, the hotel's service is worth recommending. The room cleaning even refuses to accept tips, which is very cute ☺️ We went to have breakfast. The Indian and Filipino guys spoke fluent English and had a very good service attitude. Most importantly, the food was delicious. This is highly recommended. The overall feeling is pretty good."

"Very convenient with airport limousine bus, free Disney shuttle (good neighbour hotel) and minutes’ walk from Kinshicho train station and Nippon rent-a-car. Lots of food options available at most times, and not too crowded. Great view of Tokyo Skytree from our room window. Suitable for people who want to travel around but wary of crowds, but not for those who want to live in the heart of action and/or chaos."

"I am a book lover myself, and came to stay here for 2 nights in March a week before Easter, mainly for the library theme and book selection. The hotel itself, the book lounge, and the book libraries on each floor was all very very good. However, upon my checking in, it was obvious that the male receptionist on the left pay more attention to Caucasian guests rather than me (an Asian solo female traveller). I had the impression they just wanted to get rid of me asap, and then served the Caucasian guests behind me. During the whole of my check in process, no one mentioned anything about the special libraries on each floor, no one told me about the free beverages offered “at the far end corner for the reception desk”, and definitely no one mentioned anything about he QRcode library tour!!! I stayed for two nights and it was only after the first night (when I read the books inside my room that I knew of ANY of the services I mentioned above). Of course one may say I could read all those on the signage’s provided in the property. But then… Upon walking into the reception desk the next day, I did hear the same male receptionist explained in great detail (everything I mentioned above)in English to other Caucasian guests. I like the library premise of the property, the books selections were great, exhibition on the first floor was quite nice, however, I am not sure if I would stay for a second time, knowing how they treated solo female Asian guest whom they assumed was not civilised enough (that was my impression) to deserve a thorough introduction about this lovely bookish hotel from them. Quite disappointed to be frank, especially knowing how much history this hotel has included!!"