UH Suite the Gangnam

The check in was great and the staff was helpful. The room was amazing with a lot of space and amenities in it. Was great to have a little stove top with pans and plates so we could reheat some late night snacks. Check out was a bit harder as we needed to keep our luggage stored since checkout is a bit earlier, 11:00am and we wanted to do some more shopping. We couldn't find anyone at the front desk and they were not quick to respond so maybe a bit better communication would be great.

very good

I stayed at this place with 3 other girlfriends. Everything was fine and dandy until the morning of our 3 day staying there. Right when we were getting ready to head out, a man opened the door and was taking his shoes off in our room. In shock, one of my friend greeted him thinking he was a housekeeping staff. He looked equally shocked seeing us in the room. Then he apologised and quickly put his shoes on n headed back out to the elevator. My friend asked him if he works at the hotel he says he is staying on the 10th floor. We proceeded to head to front desk to inform them of what just happened. The two female staff just kept talking to each other in Korean and I heard the word ‘master’ in English. I’m wondering if they had programmed his key as a masters key. I have absolutely no clue why or how it happened and they didn’t even try to explain just apologized and offered us 2 bath bombs. I asked them to get back to us on what exactly happened as there is only one unit per floor and who that person is. Didn’t hear back from them. Just saw 2 bath bombs in our room that evening. Even during check out they never explained to me what happened that morning. Security: zero stars