Guest User
June 10, 2025
The hotel is beautiful, the food is good, the staff is friendly, but the work attitude is not very positive and professional, especially the front desk staff. I had an unpleasant experience in the hotel. I booked a garden view deluxe room for the first and second nights, and a cabana room for the third and fourth nights. When I arrived at the room on the first night, I found that there was a large stain on the sofa and the wash basin was not cleaned properly. When I came back to take a bath in the evening, the bathtub was open and the faucet could not be closed! I quickly notified the front desk, and it took about 10 minutes for the maintenance staff to come. It took almost 20 minutes, and I had to go back to get the tools to repair it. Because it was too late, I asked to change the room, and the reply was that it would be the next day! I don’t know what kind of service this is. I asked again and again, and waited for almost half an hour before I was arranged. When I checked out, I returned the deposit receipt and asked for the receipt for the credit card cancellation. The front desk searched for it for half a day but couldn't find it. They just said that the hotel had cancelled my deposit, but they couldn't provide a cancellation certificate. I said that handwritten proof was also acceptable, but they just wouldn't give it to me. They insisted that I had to wait for the bank's reply in a few days. As a result, I was in a mess for more than an hour. Finally, I called your company and got a reply that it had been resolved. Thank you for your help. So I won't recommend this hotel to my friends.
Original TextTranslation provided by Google